Ordering Questions

1. What forms of payment do you accept?

2. How soon will my order ship and what carriers do you use?

3. What is your refund policy?

Other Questions

4. Who is Lens Records?

5. What is your demo solicitation policy?

Answers

1. Currently we accept both Visa and MasterCard as well as PayPal. We do accept cash, personal checks or money orders. If you wish to pay in one of these formats, simply drop us an email at orders@lensrecords.com and we'll see if we can't accommodate your request.

Credit Cards: Our website encrypts your personal and credit card information using a 128-bit Secure Socket Layer protocol (SSL) for safe, secure online transactions. We are a verified Authorize.net merchant. Our site is built using LaGarde's StoreFront 6.0 shopping cart software.

PayPal: During the checkout process, the shopping cart program will prompt you for your form of payment. When you select Paypal, our secure site will redirect you to the PayPal site to complete the payment of your order. Once finished, you will be directed back to our server to complete your order. If you ever encounter problems ordering from the site and wish to order using PayPal, you can send your order through the PayPal system to info@lensrecords.com. Simply state the contents of your order in the comments field and you're all set. If we have any questions, we'll be sure to contact you.

2. In stock orders are usually shipped within 1-2 business days. If something is out of stock or backordered, we will contact you to resolve the issue. If you are 'pre-ordering' an item, you are ordering the item before it is available to be shipped. In this case, the item will ship according to the details presented on the items detail page on the site at the time of ordering. Once any backordered or pre-ordered items are available to ship, they will ship within 1-2 business days. We ship all orders through the US Postal Service, both in the domestic United States and to all overseas destinations.

3. Orders can be returned for your choice of either a full refund or for store credit as long as CD/DVD items are returned unopened and all other merchandise is returned in new, undamaged condition. If you items were damaged in shipment, please drop us an email at orders@lensrecords.com or call at 773.704.8044 to discuss a solution - in most cases it will result in a full refund upon the items return to us.

4. Lens Records is an independent record label based in Chicago, Illinois. We release music in the electronic/IDM, ambient/dark ambient, rock, electroacoustic, modern classical, noise, drone and experimental genres. The Lens Records website is also a web store where we stock releases from other labels and artists. In the store you will find releases from the Aucourant, Dragon Flight, DTA, EMF Media, FTC, Hypnos, Interference, Luna, Mirage, Robotopera, Violet, Zero Music labels and more.

5. Yes we do except demos. Yes we do accept unsolicited demos. When sending your demo, please include as much information about your band as you can including past releases, where you perform and what your goals are. What we look for in new artists is an artist who is willing and able to work with us to create a professional product. We are open to doing traditional CD/Vinyl releases, unique/custom packaging releases as well as digital only releases. In most cases, our artists are expected to assist financially in the creation and promotion of their releases. For a mailing address - please go to our label page for our current mailing address. We try to respond to all demo submissions eventually.